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Here you will find answers to the most common questions from our customers. If you do not find the answer to your question here, do not hesitate to contact us!
For clarity, we have divided the questions into the following sections:
Please arrive at the exact reservation time.
Customers can enter the simulator area if they do not have COVID-19 symptoms.
You can purchase a flight online in our e-shop or on-site. Flight vouchers can be printed or sent to your delivery address within 24 hours of payment.
Our simulators do not move. Due to the size of the display and the quality of the projectors, you will have a guaranteed sense of motion, and after the flight, you can confirm that the cockpit did not tilt.
Our simulators are real aircraft with all the details. They are created from actual aircraft!
Our gift certificates are valid for six months from the date of purchase.
The VIP Lounge with service is available only for arranged events such as team building, birthday celebrations, Christmas parties, and the like.
We charge only for the time spent in the pilot's cabin. The briefing, which takes about 15 minutes, will not be charged. We are happy to answer all your questions.
For your comfort, you can bring your own shoes for changing (we recommend indoor shoes). Since we maintain our cockpits clean, we will offer you our changing shoes if you do not bring your own.
You can learn all the essential information from us. However, to enhance the experience, we recommend studying our complete instructional videos before your visit.
Every visitor should be able to do 10 squats without any problems. The aircraft cockpit is located 2m above the ground (accessed by stairs). It is a confined space, not very comfortable to get into, and even more challenging to exit. If you sit in the cockpit for 30 minutes or longer and are not physically fit, it may be more difficult to get out. Please consider your physical capabilities very carefully to avoid being assisted out of the cockpit by the Wroclaw firefighters.
A spherical projection surrounds the cockpit, displaying the surroundings. The simulator can be stopped at any time with a clearly marked button in case of any difficulties. Do so immediately if you no longer feel comfortable to prevent further complications.
Visiting the simulator is at your own risk and your own health consideration. We want to emphasize that if someone loses consciousness, we are not able to remove them from the cockpit. This situation would have to be handled by the integrated rescue system, and it would most likely result in the destruction of our simulator. Please thoroughly consider your physical abilities.
Since the seat cannot be adjusted, age is not a limit for entry into the simulator. Instead, it depends on the height and physical constitution of the pilot. The pilot must be between 160-200 cm in height, with extreme values in this range implying certain limitations and discomfort for the pilot. However, pilots within this height range are capable of flying. Taller individuals won't fit in the cockpit, and shorter ones won't see anything.
Yes. Individuals with mobility impairments and those who are:
Please note that if pilots do not meet these criteria, they simply won't fit in the cockpit or won't be able to fly. The cockpit is very tight, and especially larger dimensions will not allow you to sit in the seat, let alone exit it.
Unfortunately, no. Our fighter jet is single-seater, and due to the noise around it, we do not recommend anyone standing next to the aircraft. However, you can sit in our VIP lounge and watch the pilot on the projector.
Please study the following instructional video before your visit: https://youtu.be/9IQK3NPKuqo
We recommend a minimum age of 10 years. Younger children may not maintain attention throughout the entire flight and may disrupt the pilot's experience.
Yes, there are restrictions. People with mobility impairments and individuals with a weight exceeding 130 kg are not allowed to fly with us.
Yes, you can. You can bring up to three family members or friends who can watch you during the flight. Sharing the experience is even recommended. You can also divide your flight time with an accompanying group.