When you use our services, we collect various types of data, such as your contact details, IP address and other settings. We monitor which products you view on our website and from which device, which of our offers sent by e-mail interested you, and we derive further data about you from this so that we can show you tailored offers and improve our website in the future. If you buy from us or book an experience, we also work with your first name and surname, your orders and the data you have given us.

We process the following personal data:

• identification data, which means in particular your first name and surname;
• contact data, which means personal data that allow us to contact you, in particular your e-mail address, phone number and delivery address;
• data about your orders, which means in particular data about the services you have ordered, the delivery and payment method including the payment account number, and data about complaints;
• data about your behaviour on the website, in particular the services you view, the links you click, how you move around our website and scroll the screen, and also data about the device from which you browse our website, such as the IP address and the location derived from it, the device identification, its technical parameters such as the operating system and its version, the screen resolution, the browser used and its version, and data obtained from cookies and similar technologies for identifying the device;

We process your personal data in various situations for various purposes. If you use our website, on which we also use cookies, we use your data mainly to monitor traffic and improve our services. If you buy from us, we use your data to process your order, protect our legal claims and fulfil our legal obligations. We also use your contact details and other data to show and send you our tailored offers. With your consent, we pass data on to third parties to show offers on other websites and to give you access to some additional services. We are entitled to process personal data either by the preparation or performance of a contract with you, compliance with legal obligations, our legitimate interests or your consent.

In the course of our business, we process personal data for various purposes and to various extents either:

• without your consent on the basis of the performance of a contract, our legitimate interest or to fulfil a legal obligation, or
• on the basis of your consent.

Which processing we may carry out without your consent depends on the purpose of the processing and on your position towards us – whether you are only a visitor to our website or whether you buy from us. We may also process your data if you are the recipient of a service ordered from us, if you communicate with us or if you visit our premises.

If you visit our website

Use of cookies and other technologies, passing data on to advertising and social networks

If you visit our website, we store small files such as cookies on your device and then read them from it. A cookie is a small file of letters and numbers that we store in your web browser or on the hard disk of your computer. Some cookies allow us to link your activities while browsing our pages from the moment you open the browser window until you close it. When you close the browser window, these cookies are deleted. Others remain on the device for a set period and are activated each time you visit the website that created the cookie. We not only store cookies on your device but also read the cookies that our website has stored on it. For simplicity, the rest of this document only talks about storing.

Some cookies are stored on your device directly by our website. These cookies help us:

• identify you when you move between the pages of our website and when you come back, for example so that your cart is not emptied while you shop, or to remember which version of our website to show you if the website offers several variants at a time;
• record that you have given us consent under this document, or for example whether you have been offered to take part in a survey;
• ensure security, for example to check that nobody has misused your connection to our website and is acting in your place;
• record, investigate and remove faults and non-functional parts of our website.

Such cookies and other files are necessary for our website to work. If you block these cookies in your browser, our website may not work properly and we may not be able to provide our services to you.

We also:

store cookies from our website on your device that allow us to:

• monitor the traffic of our website and its individual pages, create statistics and reports and measure the effectiveness of advertising;
• show you different variants of our website when we test new features;
• tailor the content of our website for you, for example to show you first the products you have already viewed and to show you other tailored offers on our website;

allow third parties to store cookies, which they may use:

• to collect data about your behaviour on our website and on other websites;
• to show tailored offers and targeted advertising within advertising and social networks on websites other than ours;
• to connect to social networks such as Facebook, including automatic sign-in, features such as the “Like” button or sending notifications about an order via Messenger, and to show tailored offers and targeted advertising on these social networks and on websites other than ours.

To show tailored offers and targeted advertising within advertising and social networks on websites other than ours, we also pass data about your behaviour on the website on to advertising and social networks. However, we do not pass your identification data on to such partners. The list of social and advertising networks we use can be found in the section Who processes your personal data and to whom do we pass it on?

If you do not turn off the use of third-party cookies and the passing of your data to advertising and social networks in the cookie settings, and after our notice you click any link on our website (outside the notice panel) or click the “I understand” button in the notice, we will assume that you agree to the use of these cookies and to passing your data on to advertising and social networks. You can withdraw your consent at any time by turning this feature off in the cookie settings.

Use of cookies and other technologies, passing data on to advertising and social networks

If you visit realsim.cz, we process data about your behaviour on the website on the basis of our legitimate interest (that is, without your consent) for the purpose of:

• obtaining information that will allow us to improve the website for you in the future so that shopping with us is even better; our legitimate interest here is improving our services for you;
• creating statistics and reports, in particular monitoring the traffic of our website and its individual pages and measuring the effectiveness of advertising; our legitimate interest here is measuring the effectiveness of our website and advertising spending; for this purpose we may derive further data from your behaviour on the website and use it for this purpose, or we may pass pseudonymised data on to our partners for the settlement of commissions, as described in the section Who processes your personal data and to whom do we pass it on?
• testing new features and applications before deployment, in particular to prevent problems with these new features in real operation that could spoil your shopping experience; our legitimate interest here is the smooth operation of our services for you;
• preventing attacks on our website that threaten its operation and the security of your data; our legitimate interest here is the smooth operation of our services for you and the security of your data.

We do not obtain data about your behaviour on the website only from cookies. We also add the following data:

• the IP address of your device (the address your device uses to communicate with other devices on the internet);
• the operating system of your device, its version and language settings;
• the browser you use on your device, its version and language settings;
• the address of the web page (URL) from which you come to our website.

We use personal data for these purposes for a maximum of 38 months, and during this period we keep the data only in pseudonymised form. You have the right to object to this processing.

We also process data about your behaviour on the website on the basis of our legitimate interest (that is, without your consent) for the purpose of creating tailored offers and targeted advertising that we show you on the website. Our legitimate interest here is offering you the most personalised and effective offer. For this purpose we also enrich this data by analysis and derive further data from it. Based on this data, we also divide our users into groups, and each group receives its own specific offer. If you then buy from us, we also use data about your orders for these purposes.

To tailor offers and targeted advertising, we use data about your behaviour on the website for 1 month. You can turn this feature off at any time in the cookie settings.

Processing based on legitimate interest

If you buy from us, we also process your identification and contact data, data about your orders and data about your behaviour on the website and when reading e-mails on the basis of our legitimate interest (that is, without your consent) for the purpose of:

• obtaining information that will allow us to improve our services for you in the future so that shopping with us is even better, in particular finding out how satisfied you are with our services; our legitimate interest here is improving our services for you, and providing tailored offers and targeted advertising, which we may send you by e-mail, text message, via social networks, tell you by phone or by other electronic means, send you by post or show you on our website; our legitimate interest here is the effective promotion of our services.

To prepare a tailored offer for you, we analyse the data above and derive further data from it, which we use for this purpose. In this way we may also use data about your behaviour on the website that we obtained before you made a purchase (unless you have turned off website personalisation in the cookie settings in the past). Based on this data, we also divide our users into groups, and each group receives its own specific offer.

You can turn this feature off at any time in the cookie settings.

You have the right to object to this processing.

If you buy from us

To buy from us, you have to visit our website, so the processing described in the section If you visit our website applies to you. If you buy from us, we also carry out the following processing:

Processing based on the performance of a contract

If you buy from us as a natural person, we process your identification and contact data and data about your orders in order to process your order.

If you buy from us as a representative of a legal entity, we process the same data for the same purpose on the basis of our legitimate interest in concluding and performing a contract with the person you represent.

Using this data to process your order means that we use it in particular:

• so that you can complete your order on the website, for example so that the goods in your cart or the data of an unfinished order are not deleted;
• so that we can communicate with you about the order, for example send you its confirmation or let you know that the goods have been dispatched;
• for the payment for the goods; in this connection we may also pass your data on to our partners operating payment systems, as described in the section Who processes your personal data and to whom do we pass it on?;
• for the delivery of the goods; in this connection we may also pass your data on to our transport partners, solely for the delivery of these goods, as described in the section Who processes your personal data and to whom do we pass it on?
• in connection with a complaint about the ordered service;
• in connection with your other requests that you send us, for example by phone or e-mail, as described in the section If you communicate with us through various channels.

For this purpose we use personal data for the time necessary to process your order or a contractual request, such as a complaint.

Processing based on legitimate interest

If you buy from us, we keep your identification and contact data and data about your orders on the basis of our legitimate interest (without your consent) for the purpose of protecting legal claims and our internal records and control. Our legitimate interests here are the protection of legal claims and checking that our services are provided properly.

We also process your identification and contact data, your settings and data about your orders (if you buy from us later) on the basis of our legitimate interest (that is, without your consent) for the purpose of:

• obtaining information that will allow us to improve our services for you in the future so that shopping with us is even better, in particular finding out how satisfied you are with our services; our legitimate interest here is improving our services for you and adapting the features of our website to your needs, on the basis of our legitimate interest in improving and adapting our services; for this purpose we also process your IP address and the location derived from it;
• providing tailored offers and targeted advertising, which we may send you by e-mail, text message, via social networks, tell you by phone or by other electronic means or send you by post; our legitimate interest here is the effective promotion of our services. To prepare a tailored offer for you, we analyse the data above (that is, your identification and contact data and data about your orders) and derive further data from it, which we use for this purpose. Based on this data, we also divide our users into groups, and each group receives its own specific offer.

To create tailored offers and targeted advertising that we show you on the website, as described in the section If you visit our website, we also use data about your orders.

We also find out how satisfied you are with our services through e-mail questionnaires. We send them to you every time you buy from us, unless you refuse our offers. To send questionnaires, evaluate your feedback and analyse our market position, we use processors, namely the operators of Facebook, Google, Seznam and TripAdvisor, as described in the section Who processes your personal data and to whom do we pass it on? For these purposes we may pass your e-mail address on to the operator of TripAdvisor. When sending e-mail questionnaires, your personal data are not passed on to any third party for its own purposes. You can object to receiving e-mail questionnaires by refusing further questionnaires via the link in the questionnaire e-mail. If you object, we will not send you the questionnaire any more.

To protect legal claims and for our internal records and control, we process data for the 3-year limitation period and one year after it ends, with regard to claims made at the end of the limitation period. If court, administrative or other proceedings are initiated, we process your personal data to the necessary extent for the entire duration of such proceedings and for the remaining part of the limitation period after they end.

For the other purposes listed, we use personal data for a maximum of 6 months.

You have the right to object to this processing based on our legitimate interest.

Processing based on the fulfilment of legal obligations

We also have to fulfil certain obligations laid down by law. If we process your personal data for this reason, we do not need your consent for such processing. On this legal basis, we process your identification and contact data and data about orders in order to comply in particular with the following laws:

• Act No. 89/2012 Coll., the Civil Code,
• Act No. 634/1992 Coll., on Consumer Protection,
• Act No. 235/2004 Coll., on Value Added Tax,
• Act No. 563/1991 Coll., on Accounting.

For these purposes we use personal data for a maximum of 10 years from the issue of the last document for your order.

If you are the recipient of a service ordered from us

If you are the recipient of a service ordered from us, we process your identification and contact data:

• on the basis of our legitimate interest for the purpose of preparing, concluding and performing a contract with our customer. The performance of this contract is also our legitimate interest;
• on the basis of our legitimate interest to obtain information that will allow us to improve our services in the future, or information for our internal statistics and reports; our legitimate interest here is improving our services for our customers;
• to fulfil legal obligations, in particular under Act No. 235/2004 Coll., on Value Added Tax, and Act No. 563/1991 Coll., on Accounting;
• to protect legal claims and for our internal records and control; our legitimate interests here are the protection of legal claims and checking that our services are provided properly.

For preparing, concluding and performing a contract with our customer, we use personal data for the time necessary to process the order. After that, we keep the data on the basis of our legitimate interest for the purpose of protecting legal claims and our internal records and control, for the 3-year limitation period and one year after it ends, with regard to claims made at the end of the limitation period. If court, administrative or other proceedings are initiated, we process your personal data to the necessary extent for the entire duration of such proceedings and for the remaining part of the limitation period after they end. Our legitimate interests here are the protection of legal claims and checking that our services are provided properly. To fulfil legal obligations, we use personal data for a maximum of 10 years from the relevant order.

You have the right to object to this processing based on legitimate interest.

If you communicate with us through various channels:

If you communicate with us through various channels, in particular by phone, e-mail, chat tools and social networks, we will process your identification and contact data and records of the communication, including call recordings, on the basis of our legitimate interest (that is, without your consent) for the purpose of:

• handling your requests; if you have bought from us and your request relates to an order, we may carry out this processing on the basis of the performance of a contract with you;
• keeping records of your requests so that we can check that we handle them properly and on time;
• proving that we have received and handled your request, for example when you order a service or make a complaint this way;
• analysing them to improve the quality of our services.

For these purposes we keep personal data for 3 months. If you place an order with us through one of these channels, we may keep the data to protect legal claims for the 3-year limitation period and one year after it ends, with regard to claims made at the end of the limitation period. If court, administrative or other proceedings are initiated, we process your personal data to the necessary extent for the entire duration of such proceedings and for the remaining part of the limitation period after they end.

You have the right to object to processing based on our legitimate interest.

If you visit our premises:

If you visit our premises, we will process recordings from the camera system on which you may be captured, on the basis of our legitimate interest (that is, without your consent), for the purpose of protecting our and your property and the persons in the premises and around them, which is also our legitimate interest.

For this purpose we keep personal data for 14 days.
You have the right to object to this processing.

In most cases, we process your data for our own purposes as its controller. In that case, we pass your data on to our partners to arrange payment, transport and other matters of your order. We also pass data on to our processors, who process it according to our instructions. With your consent, we may also pass data on to advertising and social networks to show tailored advertising on other websites.

We process all the personal data mentioned as the controller. This means that we set the purposes described above for which we collect your personal data, determine the means of processing and are responsible for carrying it out properly.

We may also pass your personal data on to other entities acting as controllers, namely:

• in connection with processing your order placed on partner portals (e.g. zážitky.cz, adrop.cz, etc.), to our partners involved in processing it, as described in the section If you buy from us, specifically to partners operating payment systems for arranging the payment, especially in connection with card payments, in particular ComGate Payments, a.s., Company ID (IČ): 27924505;
• to transport partners, in particular Česká pošta, s.p., Company ID (IČO): 47114983, if they deliver your order;
• to our partners within partner sales, if one of these partners delivers the goods from your order, solely for the delivery of these goods and any complaint about them;
• on the basis of your consent, to advertising and social networks, as described in the section Use of cookies and other technologies, passing data on to advertising and social networks, specifically:
  • Google Ireland Limited (registration number: 368047), Gordon House, Barrow Street, Dublin 4, Ireland; its privacy policy is available here: https://policies.google.com/technologies/ads
  • Facebook Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, D02 X525, Ireland; its privacy policy is available here: https://www.facebook.com/about/privacy
  • TripAdvisor Limited, 7 Soho Square, London W1D 3QB, United Kingdom
  • Seznam.cz, a.s., Company ID (IČO): 26168685;
  • Tawk.to https://www.tawk.to/data-protection/

To process personal data, we also use the services of other processors, who process personal data only according to our instructions and for the purposes described in the section Why do we process personal data and what entitles us to do so? Such processors are the companies operating Real Simulator:

• Century s.r.o., Company ID (IČ): 25406141;
• Whitesoft s.r.o., Company ID (IČ): 26177943
• cloud service providers and other technology and support suppliers, such as
• ONEsolution s.r.o., Company ID (IČ): 27710335
• Rubix - Vít Exner, Company ID (IČ): 86983687

From which sources do we obtain personal data?

We mostly obtain personal data directly from you through our website or when communicating with you. We may also receive some other data from our contractual commission partners, e.g. zážitky.cz or adrop.cz.

In most cases, we process personal data that you give us when ordering services or when communicating with us, for example by calling our phone number. We also obtain personal data directly from you by monitoring your behaviour on our website and when reading messages, and by the camera recording of our premises.
If you buy from us, in connection with the performance of the concluded purchase contract we may receive additional data about your orders from banks and our partners operating payment systems, for example your account number, the successful completion of the payment, or the delivery and receipt of the goods (voucher).

In some cases, we may also transfer your personal data to countries that are not part of the European Economic Area.

When passing data on to our processors listed in the section Who processes your personal data and to whom do we pass it on?, we may also transfer your data to third countries outside the European Economic Area that do not ensure an adequate level of personal data protection. We will make any such transfer only if the processor concerned undertakes to comply with the standard contractual clauses issued by the European Commission and available at http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2004:385:0074:0084:EN:PDF

You have a number of rights in relation to your personal data. These are the right of access, rectification, erasure, restriction of processing, portability, objection and lodging a complaint.

Just as we have our rights and obligations when processing your personal data, you also have certain rights when your personal data are processed. These rights include:

Right of access

Simply put, you have the right to know what data we process about you, for what purpose, for how long, where we obtain your personal data, to whom we pass it on, who else processes it and what other rights you have in connection with the processing of your personal data. You can find all this in this document. However, if you are not sure which personal data we process about you, you can ask us to confirm whether or not we process personal data concerning you, and if we do, you have the right to access this personal data. As part of the right of access, you can ask us for a copy of the processed personal data; we will provide the first copy free of charge and further copies for a fee.

Right to rectification

To err is human. If you find that the personal data we process about you are inaccurate or incomplete, you have the right to have them corrected or completed without undue delay.

Right to erasure

In some cases, you have the right to have your personal data erased. We will erase your personal data without undue delay if one of the following reasons applies:

• we no longer need your personal data for the purposes for which we processed them;
• you withdraw your consent to the processing of personal data, the data are data for whose processing your consent is necessary, and we have no other reason to keep processing them;
• you exercise your right to object to processing (see the section Right to object to processing below) for personal data that we process on the basis of our legitimate interests, and we find that we no longer have any legitimate interests justifying this processing, or you believe that our processing of personal data is no longer in accordance with generally binding regulations.

Please keep in mind, however, that even if one of these reasons applies, it does not mean that we will immediately delete all your personal data. This right does not apply if the processing of your personal data is still necessary to fulfil our legal obligation or to establish, exercise or defend our legal claims (see the section Why do we process personal data and what entitles us to do so?).

Right to restriction of processing

In some cases, in addition to the right to erasure, you can exercise the right to restriction of processing of personal data. This right allows you in certain cases to ask for your personal data to be marked and not to be subject to any further processing operations – in this case not forever (as with the right to erasure), but for a limited time. We must restrict the processing of personal data when:

• you contest the accuracy of the personal data, until we agree which data are correct;
• we process your personal data without a sufficient legal basis (e.g. beyond what we have to process), but you prefer only restriction of such data to their erasure (e.g. if you expect that you would give us such data in the future anyway);
• we no longer need your personal data for the purposes of processing described above, but you require them for the establishment, exercise or defence of your legal claims, or
• you object to the processing. The right to object is described in more detail below in the section Right to object to processing. While we investigate whether your objection is justified, we must restrict the processing of your personal data.

Right to portability

You have the right to obtain from us all your personal data that you have given us yourself and that we process on the basis of your consent and on the basis of the performance of a contract. We will provide your personal data in a structured, commonly used and machine-readable format. So that we can easily transfer the data at your request, this can only be data that we process automatically in our electronic databases.

Right to object to processing

You have the right to object to the processing of personal data that takes place on the basis of our legitimate interest (see the section Why do we process personal data and what entitles us to do so?). If it concerns marketing activities, we will stop processing your personal data without further ado; in other cases we will do so unless we have compelling legitimate grounds to continue such processing.

Right to lodge a complaint

Exercising your rights in the way described above does not affect your right to lodge a complaint with the competent supervisory authority. You can exercise this right in particular if you believe that we process your personal data unlawfully or in breach of generally binding legal regulations. You can lodge a complaint about our processing of personal data with the Office for Personal Data Protection (Úřad pro ochranu osobních údajů), Pplk. Sochora 27, 170 00 Prague 7, Czech Republic.

Just call us and we will help you fill in the forms.

We will handle your request without undue delay, but no later than within one month. In exceptional cases, in particular due to the complexity of your request, we are entitled to extend this period by another two months. We will of course inform you about any such extension and the reasons for it.

Given the size of our company, we are not required to have a data protection officer. However, if you have any questions, you can use the phone number on our website or write to gdpr@realsim.cz